FAQ

FAQ about Villa Rentals Experience staying in a private villa with hotel service like is often a new experience for most of tourists. Here we have listed a few of our most frequently asked questions.

Q. How do I book?

A. All bookings are on request to the individual Villa Owners. Bali Cozy Villas will communicate with the accommodation managers on your behalf and aim to confirm your booking within 48 hours. At this time we will send you an invoice for a 50% deposit payment. Once the deposit is received your booking is confirmed. You can pay by direct transfer into our IDR Bank Account. All payments are in USD and able to be paid in IDR with the conversion rates at the time you’re booking it. The second 50% payment is due 60 days prior to arrival. For total booking that is less than IDR 15,000,000,- of the total payment is required up front. This is due to international transfer fees, and is in the best interest of all parties. However, the same cancellation policy still applies (guests would still be refunded the applicable amount).

Q. What are the payment options and can I pay in my own currency?

A.

  1. Payments must be sent in USD amount and will be received in IDR (Indonesian Rupiah) when being sent from overseas accounts, as the bank will automatically convert into IDR.
  2. Guests to consider the currency converter as on this links http://www.xe.com/ as a reference tool only. Rates might be changes any time.
  3. A 50% deposit is required to confirm any reservation with the balance payment due 60 days prior to your arrival.
  4. The preferred payment method is via Direct (International) Transfer. Paypal is available with surcharge 4.4% on top of total payment.
  5. For any bookings under USD 1,500,- total we require full payment at the time of booking.

Q. Are discounts available?

A. Discounts are applicable for early Bird booking e.g 150 days in advance, long stay (10 nights and more) and Last Minute Bookings. We will advise you how much the discounts case by case as it will be the villa owners’ decision and it may be different offer in different villa.

Q. Why can't I find my Villa other places on the internet?

A. It because many of the Villas are displayed here under Bali Cozy Villas marketing name that is unique to our listing. We are very selective with the properties we decide to include so if you have any concerns please share them with us and we will try to help. It’s important you feel happy with your holiday booking.

Q. Should I stay in a Villa or at a hotel?

A. A private Villa is an intimate experience where you can totally relax and enjoy your holiday at your own pace. You can request meals and services from in-house staff at times that suit you and enjoy a truly private environment. If it is ‘people watching’ and a chance to socialize with other holiday makers in communal areas perhaps a hotel would suit you better. Often our clients spend half of their time at a boutique hotel and retreat to a rental villa for the remaining part of their stay. It’s your holiday; you choose what appeals to you.

Q. Who arranges my transport from the airport?

A. Bali Cozy Villas will arrange for a car and a driver to meet you at the airport and drive you to your accommodation. After you have settled in we will then be in contact to see if you have any questions. At many of our Villas we will also provide a car to take you back to the airport at the end of your stay.

Q. How does shopping and cooking work at the Villa?

A. Each private villa has slightly different set ups but generally the in-house staff do all your grocery shopping and errands and prepare your meals accordingly on request. There will be a daily house-keeping service also. Other services such as babysitting, massages, tours or a driver can be arranged on request. You will be provided with the details and inclusions of each individual place so you know what to expect.

Q. Do Villas have insurance in case of an accident or theft?

  1. Bali Cozy Villas strongly recommends all people to take out appropriate travel insurance to cover themselves in the event of accident, illness or theft. You stay at all properties at your own risk, however of course measures are taken by management to prevent any problems during your stay. Bali Cozy Villas is a booking agency and under no circumstance can be held responsible for any loss, expense, damage, claim or injury either directly or indirectly due to your stay in a private villa or hotel that we represent.

Q. Do we need travel visas to holiday in Bali?

    1. Some non-Indonesian travelers require a tourist visa to stay in Bali. It depends which passport you hold. If so you must purchase a Visa on Arrival (VoA) at the airport in Bali. The current cost is US$35 per person for a 30 day tourist visa, payable in US dollars or Indonesian Rupiah. You can also pay in other common currency, however the airport will decide the exchange rate. At this time credit card payment is not available.
      When you land at the airport in Bali you need to go the “Visa On Arrival” counter and purchase your tourist Visa. The VOA After purchasing, you then join the line to go through the Immigration counter towards baggage claim. See the links below;

    http://www.imigrasi.go.id/index.php/en/public-services/visit-visa#voa-countries

    Please check if you require a Visa on Arrival. Some citizens coming from listed on VOA countries have recently been granted a free 30 Day Tourist Visas to Bali, however this may change in the future. They can proceed directly to the immigration counter on arrival at the airport without paying USD 35 fee.

Q. What if we have questions during our stay?

A. Bali Cozy Villas can be contacted during your stay by phone or email if you need any assistance. We are based in Bali and are here to personally assist you. We want your holiday to be a truly exceptional and memorable experience.